Booking Process
- Advance Booking: A 20% advance payment is required to confirm your booking
- Payment Methods: UPI (Google Pay, PhonePe, Paytm), bank transfer, credit/debit cards, and cash
- Confirmation: Booking confirmation via WhatsApp/SMS within 30 minutes of advance payment
- Driver Details: Driver name and contact number shared 12 hours before pickup
Cancellation Policy
Car Rental (Chauffeur-Driven) Cancellation Policy — Series Tours. Effective 3 October 2026.
1. Scope and definitions
This policy applies to every chauffeur-driven car rental booking made with Series Tours, including bookings under Cochin Car Rental and Urbania Rentals. It covers vehicles from our own fleet and from our partner network, inside and outside Kerala. Tour packages are covered by a separate cancellation policy.
- Booking amount: the total quoted vehicle charge.
- Advance: the amount paid to confirm the booking.
- Notice period: time between our receipt of written cancellation and the scheduled pickup time.
- Chauffeur-driven: every Series Tours vehicle comes with our driver (sedan, SUV, MUV, Urbania/tempo traveller, coach).
2. Cancellation charges
T = the arrival day (the first day of vehicle service). Cancel on or before T-3 for a full refund; from T-2 onwards there is no refund.
| When you cancel | Refund |
|---|---|
| T-3 or earlier (by 9:00 PM IST) | 100% |
| T-2, T-1 or T (arrival day) | No refund |
Example: arrival on 10 December (T). Cancel by 9:00 PM on 7 December (T-3) for a full refund. Cancelling on 8, 9 or 10 December gets no refund.
3. Peak season
On peak dates, cancel on or before T-7 (by 9:00 PM IST) for a full refund. From T-6 onwards there is no refund.
Example: arrival on 28 December (T). Cancel by 9:00 PM on 21 December (T-7) for a full refund. Cancelling on 22 December or later gets no refund.
Peak dates are 20 Dec – 5 Jan, Onam week, Vishu, Easter and long weekends.
4. No-shows, early termination and amendments
- No-show: if the guest is not at the pickup point within 60 minutes of the scheduled time (90 minutes for flight arrivals, tracked against actual landing) and is unreachable, the booking is treated as cancelled with a 100% charge.
- Early termination: if a trip is cut short after it starts, the full charge for the day in progress applies. Unused future days are refunded per Section 2, counting notice from the time we are informed. Driver return fare and allowance for outstation trips are charged in full.
- Date or time changes: one free change if requested more than 72 hours before pickup and subject to availability. Later changes are treated as a cancellation and fresh booking.
- Vehicle downgrade: the fare difference is refunded, less a 10% handling charge. Upgrades are charged at the current rate.
- Reduced kilometres or hours: minimum billing per the quote still applies; no refund for unused kilometres or hours.
5. Cancellation by Series Tours and force majeure
- Vehicle breakdown or non-availability: we will first offer a replacement vehicle of the same or higher category at no extra cost. If we cannot, you receive a 100% refund of amounts paid for the affected service.
- Right to cancel: we may cancel if the balance payment is not received by the due date, if the guest behaves unsafely or abusively, or if the vehicle is used for unlawful purposes. Charges in Section 2 apply, and no refund is due for misconduct.
- Force majeure: for floods, landslides, hartals, government orders, road closures, pandemics or similar events beyond either party’s control, no cancellation charge applies. We will offer a credit note valid for 12 months, or a refund less any costs already incurred with third parties.
- Liability cap: our liability for any cancellation is limited to the amount you paid for the vehicle booking.
6. How to cancel and refunds
- Send your cancellation in writing by email or WhatsApp, quoting your booking reference. Phone cancellations must be confirmed in writing.
- Notice is counted from the time we receive the written request. Requests received after 9 PM IST are treated as received at 8 AM the next day.
- We confirm the cancellation and the applicable charge within 24 hours.
- Refunds are processed within 7 working days to the original payment method. Bank or gateway charges, if any, are deducted.
GST: cancellation charges attract GST at the applicable rate, and a GST invoice is issued for the retained amount.
Agents and B2B partners: bookings made through travel agents follow this policy unless the agent agreement states otherwise. Refunds are paid to the booking agent.
Series Tours may update this policy; the version in force on the date of booking applies.
What is Included in the Fare
- Fuel within the package km allowance
- Professional chauffeur (experienced, verified driver)
- AC vehicle as per booking
- Driver bata for all trips
What is NOT Included
- GST
- Toll charges
- Parking fees at tourist spots, hotels, and malls
- Entry fees to monuments, parks, and attractions
- Interstate permit charges (for trips to Karnataka, Tamil Nadu, Goa)
- Extra km beyond the package allowance, at the per-vehicle rate on our rate card
Important Terms
- Night Charges: ₹300 for cars and ₹650 for Tempo Travellers, 8 PM – 8 AM
- Waiting Charges: First 30 minutes free, then Rs 100/hour
- Route Changes: Itinerary changes during trip subject to additional charges
- Vehicle Breakdown: Replacement vehicle arranged at no extra cost
- Child Seats: Available on request at no additional charge
- KM Allowance: 80 km for 1 day, 160 km for 2 days, 100 km per day for trips of 3 days or more. Extra km charged at the vehicle rate
- Extension: Trip extensions possible subject to availability at daily rate
Contact Us
Cancellations and policy queries: Series Tours, Athani, Airport Road, Cochin. Email info@seriestours.com or WhatsApp +91 70345 20002.